Privacy Policy

Last updated: 8 October 2026

Character Gatemakers & Fencing respects your privacy. This policy explains what information we may collect through our website, why we collect it, how it may be used and how you can contact us about your information.

Information we may collect

When you contact us, request a quote or submit a website form, we may collect information you provide, including:

• your name;
• email address and telephone number;
• address, suburb and project location;
• project details, dimensions and messages;
• photographs, drawings or other files you choose to upload; and
• other information you choose to provide about your enquiry.

Our website may also collect limited technical and marketing-attribution information, including:

• IP address, browser and device information recorded by normal website or hosting logs;
• the page through which you entered the website;
• the referring website or service;
• campaign parameters such as UTM source, medium and campaign; and
• advertising click identifiers such as GCLID, GBRAID or WBRAID when supplied by Google Ads.

Advertising identifiers and campaign information help us understand which advertising generated an enquiry. They are not treated as proof of a person’s identity or proof that an enquiry came from a particular campaign.

How we use information

We may use information to:

• respond to enquiries and prepare quotes;
• design, manufacture, supply or install requested products and services;
• communicate about a project or existing customer relationship;
• maintain business, warranty and service records;
• protect the website and investigate misuse or security incidents;
• understand website and advertising performance; and
• improve our website, services and marketing.

We do not sell personal information.

Website storage and advertising attribution

The website may use first-party browser storage for the current browsing session to retain approved campaign and advertising-attribution details while you move between pages. Session information normally expires when the browser tab or session is closed.

The website also uses Google Ads conversion measurement. Google may set or read its own cookies and identifiers in accordance with Google’s policies and your browser or consent settings. You can control cookies and browser storage through your browser settings, although disabling them may affect some website functions or attribution reporting.

Website forms and uploaded files

Information submitted through a website form may be delivered to our business email and stored in the website’s administration system. Uploaded photographs or drawings may contain information you have included in those files. Please do not send passwords, payment-card information or unnecessary sensitive information through the enquiry form.

Who may receive information

Information may be accessed by authorised Character Gatemakers & Fencing personnel and by service providers who help us operate the business and website, such as website hosting and maintenance providers, email providers, business software providers and advertising or measurement providers.

We may also disclose information where required or authorised by law, or where reasonably necessary to protect our rights, customers, staff or systems.

Security and retention

We take reasonable steps to protect information from misuse, loss and unauthorised access. No website, email system or internet transmission can be guaranteed completely secure.

We retain information only for as long as reasonably required for enquiries, quoting, project delivery, warranty and service records, legal or accounting obligations, security and legitimate business needs. Information that is no longer required may be deleted, de-identified or securely archived.

Access and correction

You may contact us to request access to, or correction of, personal information we hold about you. We may need to verify your identity before responding.

External websites and embedded services

Our website may contain links to or embedded content from third parties, such as Google Maps, social-media platforms or video services. Those third parties may collect information under their own privacy policies. We are not responsible for the privacy practices of external websites.

Changes to this policy

We may update this policy when our website, services or legal obligations change. The current version and its effective date will be displayed on this page.